Welcome to the ThirdLove website (“the Site”). ThirdLove provides this Site as a service to its customers. Please read the following terms of service (“Terms”) as they govern your use of our Site.
By using this Site, you agree to follow and be bound by these Terms and the ThirdLove Privacy Policy, which can be found here. If you do not agree to these Terms and the Privacy Policy, please do not use this Site.
ThirdLove reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.
All of the content that appears on the ThirdLove Site, including all visuals, text, audio and video clips, is subject to copyright protections and /or other intellectual property rights or licenses held by ThirdLove. The entire content of the Site is copyrighted as a collective work under U.S. copyright laws. ThirdLove grants you a limited license to access and make personal use of the content on this Site. Content of the ThirdLove Site is intended solely for the personal, noncommercial use by the users of our Site.
ThirdLove may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.
You cannot access or use the ThirdLove Site for any illegal or unauthorized purpose. Harassment in any manner or form involving use of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although ThirdLove cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent. Also, you agree that no comments or other user submissions submitted by you to the ThirdLove website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
ThirdLove strives to create an interactive relationship with the users of its Site and services. User comments, feedback, suggestions, ideas, and other submissions (collectively, “Submissions”) disclosed, submitted or offered to ThirdLove on or by this Site or by other means (including e-mail or text message), shall be and remain ThirdLove property. Users assign all property rights and interests to ThirdLove, allowing our company unlimited use, commercial or otherwise, of -- and granting ThirdLove a worldwide, perpetual license to use -- any and all Submissions. Furthermore, ThirdLove shall be under no obligation to: (1) maintain any Submissions in confidence; (2) pay to users any compensation for any Submissions; or (3) respond to any user Submissions.
The information on the ThirdLove website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconvenience that may be caused by any errors or inaccuracies, or by our correction of them.
By use of this Site, you agree to indemnify and hold ThirdLove (and its shareholders, officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from and against any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation by you of these Terms or any activity of yours related to your account (including negligent or wrongful conduct).
In the event of termination, you will still be bound by your obligations under these Terms, including the warranties made by you, and by the disclaimers and limitations of liability. ThirdLove shall not be liable to you or any third-party for any termination of your access.
To improve our Site, ThirdLove may use and promote services provided by outside third parties. However, even if the third party is affiliated with ThirdLove, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties.
Outside sites linked on our Site, all of which have separate privacy and data collection practices,are only for your convenience and therefore you access them at your own risk.
WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD PARTY WEBSITE OR MERCHANT OR OPERATOR OF SUCH A THIRD PARTY WEBSITE.
ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED ARE PROVIDED TO YOU "AS IS," WITHOUT ANY GUARANTEES OR WARRANTY. IN CONNECTION WITH ALL CONTENT, PRODUCTS AND SERVICES ON THIS SITE, THIRDLOVE MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. USE OF ANY THIRDLOVE PRODUCT BY A USER IS AT THE USER’S RISK.
THIRDLOVE SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS AND SERVICES ON THIS SITE OR THE PERFORMANCE OF ANY ITS PRODUCTS (EVEN IF THIRDLOVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).
To stop receiving text messages from ThirdLove, reply "STOP" to the most recent SMS received or text the word "STOP" to 29691
Canada: We offer returns for all Canadian orders. Return shipping & handling is $9.99 and deducted from your refund to cover just a part of our costs to service our friends up North. We do not accept exchanges on Canadian orders and ask you to return the order for a refund. The rates for taxes and duties are set by the Canadian government and are based on the value of the goods and the country of manufacturing. All duties and taxes for Canadian orders are charged at checkout. All returns must be shipped from the country the order was originally delivered to and with a ThirdLove issued return label. We will not accept returns sent with a non-ThirdLove return label.
Rest of the World: International orders outside of Canada are final sale. We are working on a better solution to service our customers internationally; for the time being, your order is final and we cannot accept returns outside of the US and Canada regardless of the issue. One option to explore a smoother delivery is to use a US forwarder such as Shipito, Parcl, Shop2Ship, USGoBuy (please use at your own risk).
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Returns & exchanges free for 60 days for all U.S. orders. Please try on the bra to ensure a good fit, making sure to leave the original tags attached. We only accept underwear in unworn condition, with original tags, in its unopened original polybag. Items marked final sale are not eligible for return or exchange. If something’s not right, we can help. Our Fit Experts are available via live chat, or email to answer any questions you might have.
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