Returns & Exchanges
All eligible U.S. returns and exchanges are free within 60 days of purchase.
Products must have original tags attached and we only accept underwear in unworn condition, with original tags and stickers, in its unopened original polybag.
If you are trying to set up a return or exchange for an order shipped to an APO/FPO/AE or US Territory address, please contact customer service at hello@thirdlove.com for help with your request.
Looking to return or exchange a gift? Click here.
*Different return policies apply to our Try Before You Buy (TBB) program. These policies can be found here.
I want a different size
To exchange for a different size in the same product, click through the return process and simply select your new size from the drop down. If you do not see the size you are looking for, it means it is unavailable in that style and color at this time.
Need help determining your exchange size? Click on "Need sizing help?" and answer the fit questions to receive your new recommended size.
Need help determining your exchange size? Click on "Need sizing help?" and answer the fit questions to receive your new recommended size.
I want a different color or style
To exchange for a different style or color, click through the return process and request a refund. You may be offered an Instant Credit Refund code you can use to purchase something new on the site. The voucher code will need to be applied at checkout.
I want a refund
Select the item you’re sending back and click “Return.”
Print your return label and mail back the original item.
Your refund will be issued to your original form of payment 10–20 days after we receive your return at our warehouse.
Print your return label and mail back the original item.
Your refund will be issued to your original form of payment 10–20 days after we receive your return at our warehouse.
I want to set up a return for a Canadian order
If you don't love your ThirdLove purchase, you may return it to us within 60 days. We simply ask that you keep original tags on the product (underwear should be unworn and in the original, unopened polybag) in order for the product to qualify for returns.
Return shipping & handling is 13.00 CAD and it is deducted from your refund to cover just a part of our costs to service our friends up North. We do not accept exchanges on Canadian orders and ask you to return the order for a refund.
Return shipping & handling is 13.00 CAD and it is deducted from your refund to cover just a part of our costs to service our friends up North. We do not accept exchanges on Canadian orders and ask you to return the order for a refund.
Still need help?
We have a team of Fit Stylists available to help you find your perfect fit. Reach us via live chat 7 days a week from 8am–7pm PT. Outside of those hours, you can fill out our contact form and a member of our team will respond via email as soon as they can.