Returns & exchanges free for 60 days for all U.S. orders. Please try on the bra to ensure a good fit, making sure to leave the original tags attached. We only accept underwear in unworn condition, with original tags, in its unopened original polybag. Items marked final sale are not eligible for return or exchange. If something’s not right, we can help. Our Fit Experts are available via live chat, or email to answer any questions you might have.
Read morePrivacy Policy
Introduction
Our relationship with you is very important to us. We are sensitive to protecting the private information that you provide to us. We also want you to have the opportunity to receive interesting and useful information about ThirdLove and about our products and services.
This Privacy Policy sets out how we collect, use, store, share, retain, transfer and process your personal information when you use or interact with www.thirdlove.com or any other website owned or operated by us, when you interact or communicate with us via email, text (SMS) message, or "live chat," or when we otherwise obtain or collect your personal information. By using our website, interacting with us, or sharing your personal information with us, you are accepting and consenting to the practices described in this Privacy Policy and in our Terms of Service, which can be found here. If you do not agree to this Privacy Policy and the Terms of Service, please do not use this Site.
You are not required to submit any information to our website. However, without providing certain requested information, you may be unable to place an order or access certain features of our website, including Fitting Room.
Unless otherwise noted in this policy, we act at the “controller” of personal data that we collect and process. To contact us regarding your personal data, you can fill out this form.
What Personal Information We Collect
Each time a user visits our website, certain use and navigation information is collected by our servers. This information is aggregated and anonymous. It gives us information such as the number, frequency and duration of visits to each web page, which information we use to improve the content and navigation features of our website.
We also use “cookies” on our site. Cookies are small pieces of information that our server places on a visitor’s hard drive to enable that person to use our site more easily. For example, we place a cookie on your computer when you visit our site. The next time you visit our site using the same computer, our server will recognize the cookie and your personal preferences.
If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our website or other services may not work optimally if you delete or disable cookies.
We collect personal information about you when you provide it to us, such as through your use of our website and its features, when you contact us directly by e-mail, phone, in writing, or via social media, when you order goods and services, when you use any of our other applications, and any other means by which you provide personal information to us. The type of information we collect about you may include the following kinds of information:
- name
- e-mail address
- postal address
- phone number
- "live chat" or a similar Internet-based chat feature
- payment information (e.g., your credit or debit card details)
- Information about your computer (e.g., your IP address and browser type)
- Information about how you use our website (e.g., which pages you have viewed, the time you viewed them and what you clicked on)
- Information about your mobile device (such as your geographical location)
Information we obtain from third parties will generally include your name and contact details, but may include any additional information they provide to us, including some or all of the types of information set out in the list above.
We may also obtain personal information about you from certain publicly accessible sources, including (but not limited to) the electoral register, online customer databases, third-party lists and directories, media publications, social media, websites and other publicly accessible sources.
When you place an order, submit your account information, or participate in ThirdLove promotions or surveys, our website collects your personal information, such as your name, e-mail address, and mailing address. ThirdLove will use your information to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the website (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
How We Use Your Personal Information
ThirdLove does not rent or sell to others your e-mail address. We do not store or share credit card information with third parties, except for the purpose of processing your order payment and as required by law.
If for any reason you choose to access a third-party website linked to our website, you do so at your own risk. We are not responsible for how these outside parties may collect, use, protect or disclose the information you provide them. Please refer to the privacy policies of these third parties. The inclusion of one or more links on our website does not imply an endorsement of the linked sites or services by us or our affiliates.
Website Statistics
The Legal Basis For Collecting and Processing Information
- We may collect or process information with your consent, such as when you ask for information.
- We may collect or process information we need to complete your purchase, fulfill your order, or process a return.
- We may collect or process information to fulfill a legal obligation.
- We may collect information when we have a legitimate interest to do so, such as for marketing, as long as our legitimate interests are not outweighed by your rights.
- We may collect or process information if necessary to protect the vital interests of the user or another individual.
Information Sharing with Outside Parties
We may provide your personal information to companies that provide services to help us with our business activities, such as payment processing, information processing, fulfilling customer orders, lead generation, providing pre/post customer service including interactions involving email or chat-type services, managing and enhancing customer and prospective customer data, conducting customer research or satisfaction surveys, maintaining databases, hosting and operating our websites, mobile websites and mobile applications, administering, sending and monitoring emails, chats, and text messages, serving online advertisements, and providing consulting services. These companies are authorized to use your personal information only as necessary to provide these services to us. We may also combine the personal information you provide with other personal information available from other sources. This information will then be used to enhance and personalize your shopping experience, and to make our marketing efforts more efficient. ThirdLove does not sell your personal information to third parties.
ThirdLove ensures that its third-party contracts contain proper controls for the anonymizing and encryption of personal data, for breach detection, and for the deletion of personal data at the end of the contract term.
ThirdLove may also share your personally identifiable and/or your non-personally identifiable information, including your name, address, e-mail address, and any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you advertising tailored to your interests when you visit certain other websites. Our advertising partners make the data we provide anonymous.
From time to time we might establish a business relationship with other persons or entities whom we believe to be trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. We may make your name, e-mail address, and postal address available to other direct marketing companies who may have offers of interest to you. If do not wish to receive such mailings, or if you would like to opt out of ThirdLove’s direct mail and catalogs, please send an email with your full name, e-mail and postal address to unsubscribe@thirdlove.com.
We may also share your personal information to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by ThirdLove, whether or not a response is required by applicable law; to enforce the ThirdLove Terms of Service (available separately on our website); to protect our rights; or to protect the safety of members of the public or of users of our products or services.
ThirdLove reserves the right to transfer personal information to a third party that acquires rights to receive such information as a result of the sale of ThirdLove or substantially all of its assets to that party.
How Long We Retain Your Information
Security
Correction or Deletion of Information
International Privacy Laws
Children
Your California Privacy Rights
Modification of Policy
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