You can return or exchange items within 60 days of purchase, with the original tags attached. Underwear must be unworn, with its tags, in its unopened polybag. If you return or exchange underwear from a pre-built pack, return the whole pack. Final Sale items can't be returned or exchanged.

Exchanges are always free. US online returns have a $4.99 processing fee. There is no fee if you choose store credit, are a Platinum Hooked member, or bought Return + Shipping Protection. Shipping costs are not refundable.

To start, use our online returns portal or visit a Thirdlove store. Your return label stays active for 28 days.

Canadian orders can also be returned or exchanged within 60 days. A refund to your original payment method has a $22.99 CAD label cost.

To find your size, take our Fitting Room quiz. It asks about the fit and feel of your current bra. You can also use our Bra Size Chart, or chat with one of our Fit Stylists.

A new bra that fits well feels snug on the loosest set of hooks. The band is supportive and stays in place when you move. The cups hold all of your breast tissue, including at the underarm, and the fabric lies flat against your body. The straps are comfortable and stay in place. If the bra has an underwire, it sits comfortably under your breast tissue.

Each product page lists the product's features, its size and fit details, and its fabric and care instructions. For help choosing, chat with one of our Fit Stylists.

Yes. Our Fit Stylists can suggest styles for your size and for the support and coverage you want. Chat with them online, or text (415) 692-0089, Monday to Sunday, 8 AM to 7 PM PT. You can also book a Virtual Styling call to go through your fit face to face with a Fit Stylist.

If an item is missing from your package, check your email first. Your order may have shipped in two packages, each with its own tracking email. If your shipping confirmation shows everything in one package, email us at hello@thirdlove.com.

If your order shows as delivered but you don't have it, check with your neighbors, around your porch, or in your mailroom. If 3 business days have passed since it was marked delivered, email us at hello@thirdlove.com.

We ship orders Monday through Friday, except holidays, usually within 2 business days. You'll get a shipping confirmation email with tracking, and you can also track your order in your Thirdlove account. Tracking can take up to 3 business days to update. Delivery times start once your order ships:
Standard (48 contiguous states): 4 to 8 business days
Priority: 3 to 4 business days
Express: 1 to 2 business days
Hawaii, Alaska and APO/FPO: up to about 2 weeks
Canada: 7 to 10 business days

You can cancel an order within 45 minutes of placing it, from the order status page. You can reach that page from your order confirmation email, or right after you place the order. Orders sent by Express or Priority shipping can't be cancelled or changed. Gift card orders usually can't be cancelled, and addresses can't be changed. To change an order after that, place a new order, then exchange or return the first one.

To use a code, go to your cart, enter it in the "Gift card or discount code" box, and select Apply. Codes can't be used on Final Sale items, pre-built bundles, gift cards, some merchandise, or international orders. Each code can be used once per customer, and codes from third-party coupon sites aren't honored. The full terms for current promotions are on our Promotion Terms page. If a code still doesn't work, chat with our Fit Stylists.

We're sorry. Contact our Fit Stylists with your order number and a description of the problem. Tell them how you have been washing and wearing the item, because care and fit can affect wear. They will review it and help with next steps.

Yes. Exchanges are free within 60 days, except for Final Sale items. Start an exchange in our online returns portal. You can exchange for a different size, or for a different color of the same product at the same price. US orders can also exchange for a different style, using exchange credit. You can make up to two exchanges per order. Canadian orders can also be exchanged within 60 days.

If you can't sign in, go to the sign-in page and select "Forgot password?" to get reset instructions by email. If you still have trouble, clear your browser's cache and cookies, or try another browser or a private window. To update your email or birthday, or to merge accounts, contact our Fit Stylists.

We issue your refund once your return reaches our warehouse. Return shipping can take up to 10 business days after you drop off your package. When the refund is issued, we'll email you, and it should show on your statement within 2 to 3 business days. To check your return, open your return confirmation email and select "View Your Return." If the refund still isn't on your statement, contact your bank.

Yes. Our Fit Stylists are available by live chat, or by text at (415) 692-0089, Monday to Sunday, 8 AM to 7 PM PT. You can also email hello@thirdlove.com or use our contact form at any time.

Compare the product pages for coverage, support, padding, construction and comfort, and for what each style is designed for. Our Fit Stylists can also compare styles for you by live chat or text.

We restock as often as we can, but we can't promise when an item will be back. If the product page has a "Join the Waitlist" button, sign up and we'll email you as soon as the item is back in stock. Sign up for more than one color to hear sooner. If there is no "Join the Waitlist" button, the item won't be restocked, but our Fit Stylists can help you find the next best option.

Check the label on the item against your packing slip. If they don't match, contact our Fit Stylists with your order number, and they'll help you get the right item.

When you request a return in our online returns portal, we email you the label to print, and any QR code. Labels stay active for 28 days. If you can't find the email, contact our Fit Stylists.

Sign in to your Hooked account to see your past orders. If you haven't set up your account yet, activate it here.

If an item you bought goes on sale within 10 days of your purchase, contact our Fit Stylists and they can help with a price adjustment. We can't adjust prices for promotions that start more than 10 days after your purchase.

Taxes and duties for orders shipped to Canada are charged at checkout. The Canadian government sets the rates, based on the value of the goods and the country where they were made. Thirdlove pays them to the Canada Border Services Agency (CBSA), so we can't refund them. If you returned your order or think you were overcharged, you may be able to claim a refund from the CBSA through its Casual Refund Program.