Policy & Instructions
Returns & Exchanges
Perfect fit promise: returns & exchanges free for 60 days for all eligible orders.
Please try on the bra to ensure a good fit, making sure to leave the original tags attached.
We only accept underwear in unworn condition, with original tags, in its unopened original polybag.
Items marked final sale are not eligible for return or exchange.
Enter the information from the order that you’d like to return or exchange. You can locate your order number on your packing slip, in your confirmation email, or by signing into your account and clicking “Order History.”
For Good Morning America orders, please do not use this form. Please use the purple form below.
Good Morning America Returns Center
PERFECT FIT PROMISE
Returns & exchanges free for 60 days for all eligible orders.
BRAS
Please try on the bra to ensure a good fit, making sure to leave the original tags attached.
UNDERWEAR
We only accept underwear in unworn condition, with original tags, in its unopened original polybag.
FINAL SALE
Items marked final sale are not eligible for return or exchange.
PERFECT FIT PROMISE
Returns & exchanges free for 60 days for all eligible orders.
BRAS
Please try on the bra to ensure a good fit, making sure to leave the original tags attached.
UNDERWEAR
We only accept underwear in unworn condition, with original tags, in its unopened original polybag.
FINAL SALE
Items marked final sale are not eligible for return or exchange.
FAQs
How do I exchange for a different size or color?
To exchange for a different size in the same product, click through the return process and simply select your new size from the drop down. If you do not see the size you are looking for, that means the product is currently unavailable in that style and color.
How do I exchange for a different style?
To exchange for a different style, select ‘Exchange for new product or return item’ and then ‘Continue with return’.
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After selecting ‘Shop Now’, you will be redirected to our website to shop with a credit amount for the items you've selected to exchange. At checkout you will be redirected back to Loop.
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If the new items exceed your available return credit, you will enter your payment information for the remaining balance. If the total is less than your credit, the Shop Now bonus is removed from the order and any remaining funds are refunded to your original payment method.
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For more about Returns and Exchanges, click here.
How do I return for a refund?
Don’t worry, returns and exchanges are easy! If you don't love your ThirdLove purchase, you may return it to us within 60 days. We ask that you keep original tags on the product (underwear should be unworn and in the original, unopened polybag) in order for the product to qualify for returns.
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Enter your order information into the form. On the next page, select the item(s) you’re sending back and choose “Return”. You can select a refund to your original form of payment or for store credit, or you can shop for new products with your credit. Once you select one of these options, you’ll be able to complete your return. Print your return label and mail back the original item. Most orders will be refunded once they're delivered to our warehouse. Return shipping can take 10 business days from the time you drop off your return. You can refer to your return confirmation email to track the status of your return at any time!
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Once your refund has been processed, you’ll receive an email. Refunds can take 2-3 business days to reflect in your account. If your refund doesn’t reflect on your payment method by that time, we recommend reaching out to your financial institution.
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Please note: items from different orders will need to have returns set up for each order.
Where is my refund?
If you’ve set up a return using our online form and are waiting for your refund, you can always check the status of your return by navigating to the email confirmation of your return. There, you’ll find a button to “View Return”. That page will give you details on your return’s journey back to us and refund information!
I want to return my Good Morning America order
Good Morning America's Steals and Deals orders are not eligible for exchange and have a return window of 60 days from the order date. Use the form above "Good Morning America Returns" to submit your return using your Order ID and shipping zip code and receive a return label. A return-label fee of $3.50 will be deducted from the refund amount and the original shipping cost is non-refundable."
Still Have Questions?
Find answers to other questions about ThirdLove's Returns and Exchanges by visiting the Help Center.
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If you need additional assistance, our Expert Fit Stylist are here to help 7 days a week from 8AM-7PM PT.
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Outside of those hours, you can fill out our Contact form and a member of our team will respond via email as soon as they can!