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HOOKED

The Loyalty Program for ThirdLove’s Best Customers

 

TERMS AND CONDITIONS

 

MEMBERSHIP

 

Hooked, ThirdLove’s loyalty program (the “Program") is offered by ThirdLove, Inc. ("Company") to customers making purchases and to potential customers on thirdlove.com. Company will extend certain perks and privileges as described in more detail herein, and additional offers may be extended from time to time. These terms and conditions (hereinafter "Terms and Conditions") form the agreement (the "Agreement") between you ("Member") and Company with respect to the Program.

 

MEMBERS' ACCEPTANCE OF TERMS

 

By participating in the Program, Member agrees to the terms and conditions, rules, regulations, policies and procedures of the Program, including, without limitation, these Terms and Conditions, including the provisions below dealing with mandatory arbitration of all disputes on an individual (i.e., non-class action) basis. Each Member is responsible for remaining knowledgeable about the Program Terms and Conditions. Company reserves the right to disqualify Members who have violated any of the Program Terms and Conditions.

 

COMPANY'S RIGHT TO CHANGE/CANCEL PROGRAM

 

Company may alter, limit, modify or terminate the Program, the Program structure, any other feature of the Program, or these Terms and Conditions in its sole and absolute discretion at any time and in any manner without notice. Your continued participation in the Program will confirm your acceptance of such changes.

 

MEMBERSHIP ELIGIBILITY

 

The Program is open to U.S. residents. Membership is limited to individuals only and is limited to one account per individual. Membership is not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Company, in its sole and absolute discretion.

 

MEMBERSHIP ENROLLMENT

 

Individuals can enroll by creating an account at thirdlove.com. Member must provide information accurately and completely when creating an account. Company reserves the right to refuse membership to any customer who does not follow the enrollment procedures. Member should promptly advise Company of any changes to their personal account contact information, such as name, address, telephone number(s) and/or email address, by visiting www.thirdlove.com/account and updating their Member account.

 

PROGRAM COMMUNICATIONS

 

Company will communicate with Members about marketing via mail, email, SMS and other channels, including about special Member promotions, offers and more. Company will also use these channels to communicate the Member’s tier status, notify Member of eligibility for a benefit, communicate Program changes and more. Please note that even if you opt out of receiving marketing or promotional communications, Company may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations.

 

DATA PRIVACY

 

See https://www.thirdlove.com/pages/privacy for information about Company's privacy policy.

 

RETURNS

 

Merchandise returns must be made in accordance with Company's return policy available at https://www.thirdlove.com/pages/returns. Upon the return of an item, the spend amount applied to Program Level status for the original purchase will be deducted from the Member's account.

 

ELIGIBLE PURCHASES

 

Purchases of merchandise and/or services, after promotional offers have been applied, before taxes and shipping charges have been applied, made at thirdlove.com, count toward your Program tier status. The amount of a purchase made with store credit as method of payment will not be applied to Tier Level earnings. The amount of a purchase made with a ThirdLove gift card as method of payment will be applied to Tier Level earnings of the gift card redeemer.  The purchase of a ThirdLove gift card will not be applied to Tier Level earnings. Additional items may be excluded from Tier Level accumulation at the sole discretion of Company.

 

Tier STATUS

 

Program tier status is based solely on a customer’s total dollar spend on thirdlove.com.  The criteria for each Tier are as follows:

For more information on Program tiers, see https://www.thirdlove.com/pages/hooked

 

VALID EMAIL ADDRESS

 

A current, valid email address is required for a Member to be eligible for select benefits, offers and updates. Member must notify Company of change of email address by updating Member account information online.

 

RIGHT TO REVOKE

 

Company reserves the right to revoke the membership of any Member in the Program and/or revoke any or all benefits the Member may be entitled to, if in the sole and absolute discretion of Company, a Member abuses any of the Program privileges, fraudulently uses the Program, fails to comply with these Terms and Conditions or otherwise earns benefits through deception, forgery and/or fraud.

 

NO TRANSFER

 

Program benefits may not be transferred, purchased, sold, assigned, auctioned or traded, including, without limitation, by death or as part of a domestic relations matter. Doing so will void the Member account. Benefits have no cash value and are not exchangeable for cash.

 

EMPLOYEE ELIGIBILITY

 

All current employees of Company are ineligible to participate in the Program.

 

PROGRAM BENEFITS AND DETAILS

 

In addition to any other requirement and/or limitation that may be communicated to Members at the time a benefit is offered, the following shall apply:

Discounted shipping valid for ThirdLove Hooked members at thirdlove.com on orders shipping to the United States and its territories. Member must be signed in to Member’s ThirdLove Hooked account at the time of purchase. Offer cannot be applied to previous purchases and cannot be redeemed for cash. Free shipping method is dependent upon tier status and will be automatically applied at checkout. See thirdlove.com for full shipping details. Terms of offer are subject to change.

Bundling discounts at thirdlove.com on orders shipping to the United States and United States territories. Member must be signed in to Member’s ThirdLove Hooked account at the time of purchase. Offer cannot be applied to previous purchases and cannot be redeemed for cash. Terms of offer are subject to change.

Annual birthday gift and free seamless underwear with purchase valid for Hooked Enthusiast and Devotee members at thirdlove.com on orders shipping to the United States and its territories. Annual birthday gift with initial purchase valid for Hooked Admirer members at thirdlove.com on orders shipping to the United States and its territories. Member must be signed in to Member’s ThirdLove Hooked account at the time of purchase. Terms of offer are subject to change.

Early access to ThirdLove product valid for Hooked Enthusiast and Devotee members. Members must be signed in to Member’s ThirdLove Hooked account. Terms of offer are subject to change.

 

TAXES

 

Member is responsible and liable for any applicable federal, state or local income, sales, use or other taxes which may result from Member's participation in the Program.

 

No Warranty

 

Company and each of its respective subsidiaries, divisions, and affiliate entities, along with each such Company’s respective officers, directors, employees, and agents make no warranty, express or implied, including but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program or any products or services related to such Program.

 

GOVERNING LAW

 

These Terms and Conditions, the relationship between you and the Company, and Company's Hooked loyalty program, shall be governed by, construed and enforced in accordance with the laws of the State of California, without giving effect to any conflict of law provisions.

 

MANDATORY ARBITRATION OF ALL DISPUTES. NO CLASS ACTIONS.

 

ANY DISPUTE RELATING IN ANY WAY TO THESE TERMS AND CONDITIONS OR COMPANY'S HOOKED LOYALTY PROGRAM, INCLUDING CLAIMS BASED ON STATE OR FEDERAL STATUTES, SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR IN SAN FRANCISCO, CALIFORNIA. SUCH PROCEEDINGS SHALL BE CONDUCTED UNDER THE PREVAILING RULES OF THE AMERICAN ARBITRATION ASSOCIATION. THE ARBITRATOR'S AWARD SHALL BE BINDING AND FINAL AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. UNDER THIS AGREEMENT, COMPANY AND MEMBER UNDERSTAND AND AGREE THAT THEY ARE GIVING UP THEIR RIGHT TO A COURT OR JURY TRIAL. COMPANY AND MEMBER FURTHER AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. THIS PROVISION SHALL NOT APPLY IF MEMBER HAS IN ANY MANNER VIOLATED OR THREATENED TO VIOLATE ANY COMPANY INTELLECTUAL PROPERTY RIGHTS, IN WHICH CASE COMPANY MAY SEEK INJUNCTIVE OR OTHER APPROPRIATE RELIEF IN ANY STATE OR FEDERAL COURT IN THE STATE OF CALIFORNIA. MEMBER CONSENTS TO EXCLUSIVE JURISDICTION AND VENUE IN THESE COURTS.

 

Release of liability and LIMITATION ON DAMAGES

 

You release Company and its respective subsidiaries, divisions, and affiliate entities, along with each such Company’s respective officers, directors, employees, and agents from and against any and all liability relating to your membership or participation in the Program or these Terms and Conditions. To the fullest extent permissible under applicable law, Company is not responsible or liable for any direct, indirect, incidental, consequential or any other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way, directly or indirectly, to Members' participation in the Program. This applies even if foreseeable or even if Company has been advised of the possibility of such damages.

 

INTELLECTUAL PROPERTY

 

All Program design, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials are owned by Company and may be registered in the United States and internationally.

 

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