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FAQs

App and Sizing Technology

How does the app work?

The ThirdLove iPhone app allows you to get sized and shop our collection from your iPhone. The sizing feature of the app transforms your phone into a virtual measuring tape. Alternatively, you can always use your industry size to buy your favorite ThirdLove style.

What should I wear when getting sized?

Wear your most supportive underwire bra -- no push-up or sports bras allowed. You can take your photos with or without a tank top over your bra.

How does the sizing technology work?

Our patented technology uses two photos in conjunction with computer vision/image recognition algorithms to understand the size of your body in relation to the iPhone and map your shape.

What happens with my photos?

Your photos are never stored. All of our sizing takes place on your phone. We never view, upload or share your photos.

Is there an Android app for ThirdLove?

Not yet, but there will be soon!

Can I use my iPad?

You can use your iPad to browse our collection. To size yourself using our patented sizing technology, you need to use your iPhone.

If I chose to use the sizer, do I have to be measured every time I place an order?

No, once you have sized yourself using the ThirdLove app, your measurements are saved in your fit profile for future use.

What model of the iPhone is supported?

Right now, we support iPhone models 4 and above.

Why can't I download/open the app?

If you are experiencing technical difficulties, try restarting your iPhone or deleting and re-installing the ThirdLove app. Still a no go? No worries, contact our support team at support@thirdlove.com.

Products & Sizes

What are "half cups"?

We created half cups to provide a better fit for women who have always been between cup sizes. For example, our A½ is between an A cup and B cup. Click here to view our size chart where you can learn more about half cups!

What size range do you currently offer?

We currently offer bras in AA-F cups and 30-40" bands, with more sizes launching soon. Click here to view our size chart where you can learn more about the sizes we have available!

Why don't you carry my size?

We're a young and growing company and we’re working hard to expand our size range. Send an email to hello@thirdlove.com to sign up for our waitlist and you’ll be notified when your size becomes available.

Do you offer maternity or sports bras?

Not yet, but we're working on it!

If you are out of stock in my preferred style, is there a waitlist?

Yes, click “notify me” and when the item comes back in stock, a ThirdLove fit specialist will be in touch.

What happened to “TL sizing”?

Due to customer feedback, we decided to simplify our sizing and convert our “TL size” to the closest industry equivalent. You will notice that our online store and iPhone app are now in traditional industry sizes. Questions? Feel free to reach out: hello@thirdlove.com.

Returns & Exchanges

What is the return policy?

We hope you love what you ordered. But in case it doesn’t work out, we accept returns and exchanges on eligible merchandise up to 30 days from the date of your purchase. All returned or exchanged items must be unworn, unwashed, and with tags still attached. Panties and items marked "final sale" are not eligible for return, exchange, credit or refund.

For U.S. orders, shipping on all returns and exchanges is free, within 30 days of purchase.

For Canadian orders, shipping and duties for returns and exchanges is free for first-time orders over $99. On all subsequent orders, return shipping and duties for orders over $99 is $9.99. For all orders under $99, return shipping and duties are the responsibility of the customer. Returns and exchanges must be initiated within 30 days of purchase.

For International Orders, return shipping and duties are the responsibility of the customer. Returns and exchanges must be initiated within 30 days of purchase.

How do I make a return or exchange?

If you would like to make a return or exchange, log into your account and click "returns and exchanges" or visit www.thirdlove.com/returns and fill out our custom returns form. Once submitted, a customer service representative will contact you with a prepaid shipping label within one business day.

If you have any questions, send an email to hello@thirdlove.com or call us at 866-205-6833 and we'll be happy to assist you.

How long will my exchange take?

We will place your exchange order when your return package is in the mail. Standard shipping takes 5-7 business days. If you would like to expedite your exchange, we recommend placing a new order and simply returning your original one.

Pricing & Payment

What are my payment options?

We accept the following US issued payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Paypal

When will my card be charged?

Your credit card will be charged when your order ships. When placing your order, you will receive a pre-authorization charge that verifies the card is valid.

If I return my item when will I be refunded?

If eligible, your refund will be issued 10-12 business days after you place the return package in the mail. If it has been greater than 12 business days, please send an email to hello@thirdlove.com with your order number and the date you placed the return package in the mail.

Do you offer gift cards?

Yes! Click here.

Shipping & Handling

What is the shipping cost?

For U.S. orders, standard 5-7 business day shipping is $4.99. If your order exceeds $75, it is eligible for free shipping. We also offer expedited 2-day shipping for $24.99 and 1-day shipping for $39.99.

For Canadian orders under $99, standard shipping is $9.99. Orders over $99 will receive free shipping. Expedited shipping is not currently available. For International orders we offer a flat rate of $24.99. Expedited shipping is not currently available.

Where is my order?

Orders are generally shipped within 2 business days. To view or check the status of your order, log into your ThirdLove account and visit Account > Order History. When your order has shipped, you will receive email confirmation with the tracking number. Please note that tracking may take 1-2 business days to become active.

Do you ship internationally?

We recently expanded to offer shipping to over 25 countries for a flat rate of $24.99. Please see the list on our checkout page for details.

Purchasing Gift Cards

How can I purchase a gift card?

Simply click here, choose delivery type, and choose an amount. After checkout, a ThirdLove representative will contact you within one business day to personalize your message and ensure on-time delivery.

Can I choose an amount other than the denominations listed?

Unfortunately not at this time.

What's the difference between the mailed gift card and e-gift card?

ThirdLove gift cards sent in the mail are made of brushed stainless steel, pre-wrapped in a little black box with a one-size-fits-most lace thong. All mailed gift card orders will be shipped within two business days via USPS First Class. E-gift cards are virtual versions of the classic gift cards except delivered via email, without the free panty..

Can I ship a gift card directly to the recipient?

Yes! After checkout, a ThirdLove representative will contact you within one business day to arrange delivery.

Can I personalize the gift message, or choose when the gift card will be sent?

Absolutely! After checkout, a ThirdLove representative will contact you within one business day to personalize your message and arrange delivery.

How long does it take for gift cards to be delivered?

All mailed gift card orders will be shipped within two business days via USPS First Class. E-gift cards can be sent within one business day of purchase. We can also arrange for electronic delivery up to one month after purchase.

Redeeming Gift Cards

I received a ThirdLove gift card. How do I use it?

  • 1. Register for an account
  • 2. Add your favorite ThirdLove merchandise to your Shopping Bag
  • 3. On the Shopping Bag page during checkout, click Coupon/Gift Card
  • 4. Enter your gift card code then click Apply
  • 5. The full gift card amount will be applied to your Shopping Bag

The full amount of the gift card will be applied to your account upon redemption. You can use the gift card towards the purchase of any ThirdLove merchandise.

What if I don't use the whole value of the gift card?

The unused portion of your gift card will remain in your account. It will never expire or incur fees.

How do I check the balance of my gift card?

To check the balance of your gift card, email hello@thirdlove.com or call 866-205-6833 to speak to a customer representative directly.

Can my gift card be refunded, transferred, or replaced if lost or stolen?

Unless required by law, gift cards may not be exchanged for cash or refunded and will not be replaced if lost or stolen.

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