FAQs: Try Before You Buy

Now's your chance to try our #1 bra for FREE! Sizes A-I, including half-cups.

How do I return a Try Before You Buy order?

To return your Try Before You Buy order open the confirmation email you received, click "Process Returns". For more information please click here.

What if I miss the return window for Try Before You Buy?

If you’re unable to drop off your Try Before You Buy order within the try period, contact us here. Click here for more information.

Can I exchange a Try Before You Buy order?

If you need assistance finding your perfect fit reach out to us. For more information on how to return your Try Before You Buy bra click here.

How many items can I try at once?

For Try Before You Buy orders you are able to try one 24/7 Classic T-Shirt Bra in your desired size and shade.

Why was I charged after processing my return?

If you were charged after returning item(s) reach out to us at hello@thirdlove.com. For more information, please click here.

Why is there an unauthorized charge/fee on my statement?

The pending charge is a pre-authorization and will drop off in 2-3 business days. For more information please click here.

Can I select another product for Try Before You Buy?

At this time our Try Before You Buy offer is only available for our 24/7 Classic T-Shirt Bra.

How do I cancel my Try Before You Buy order?

You may cancel an order within 1 hour of placing the order, 8 AM - 7 PM PT, Mon-Sun. Reach out to a Fit Stylist to assist you!

Why am I not able to use your Try Before You Buy feature?

If we are unable to verify your information sufficiently, your order may be canceled. For more information, please click here.